Privacy Policy

1. Introduction

The Junk Bros, operating as SD Junk Removal ("we," "us," or "our"), is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at thejunkbros.ca or use our services.

We are based in Guelph, Ontario, Canada, and we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

2. Information We Collect

We collect personal information only when you voluntarily provide it through our website contact form. The information we collect includes:

• Full Name — to identify you and address you properly
• Phone Number — to contact you about your quote or service request
• Email Address — to send you a confirmation and follow up on your inquiry
• Type of Service Requested — to understand your junk removal needs
• Message — any additional details you choose to share about your project

We do not collect any information automatically. We do not use cookies, analytics tracking, or any third-party tracking scripts on our website at this time.

3. How We Use Your Information

The personal information you provide is used solely for the following purposes:

• To respond to your inquiry or quote request
• To schedule and provide junk removal services
• To communicate with you about your service request
• To send you an email confirmation when your form submission is received

4. How We Store Your Information

Your contact form submissions are securely stored in a Supabase database. Supabase is a hosted database platform that provides encryption at rest and in transit, ensuring your data is protected.

Access to stored data is limited to authorized members of our team who need it to fulfill your service request.

5. Email Notifications

When you submit a contact form on our website, email notifications are sent using Resend, a transactional email service. These emails are used to:

• Notify our team of your inquiry so we can respond promptly
• Send you a confirmation that your message has been received

We do not use your email address for marketing purposes or newsletters. You will only receive emails directly related to your inquiry.

6. Cookies and Tracking

Our website does not currently use cookies, web beacons, or any third-party tracking technologies. If this changes in the future, we will update this Privacy Policy and notify users accordingly.

7. Third-Party Sharing

We do not sell, rent, trade, or otherwise share your personal information with any third parties for marketing or advertising purposes.

Your information may be processed by the following service providers solely to operate our website and fulfill your requests:

• Supabase — database hosting and storage
• Resend — transactional email delivery

These service providers are bound by their own privacy policies and are only used to support the functionality of our website.

8. Data Retention

We retain your personal information only for as long as it is needed to fulfill the purpose for which it was collected. Specifically:

• Contact form submissions are retained for up to 24 months after your last interaction with us
• Once the retention period has passed, your data is securely deleted from our systems

If you would like your data deleted sooner, you may submit a request at any time (see Section 9 below).

9. Your Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

• Right to Access — You may request a copy of the personal information we hold about you
• Right to Correction — You may request that we correct any inaccurate information
• Right to Deletion — You may request that we delete your personal information from our systems
• Right to Withdraw Consent — You may withdraw your consent for us to use your information at any time

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within 30 days.

10. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data storage through Supabase
• Secure email transmission through Resend
• Restricted access to personal data on a need-to-know basis

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.